The QQ Privacy Policy:
Privacy Policy
We are committed to protecting your privacy while you use QQ. The use of QQ requires the collection and use of your Personal Information (defined below), and it is important for you to understand how your Personal Information is used. In using QQ, you will be supplying us with your Personal Information.
By using QQ, you agree that we (and our affiliate/subsidiary companies) will handle all Personal Information in accordance with this Privacy Policy, as revised from time to time. This Privacy Policy is incorporated into and forms part of the Terms of Service that you have agreed to.
We regularly review this Privacy Policy and may from time to time revise or add specific instructions, policies and terms - such instructions, policies and terms form part of this Privacy Policy. Where any changes to this Privacy Policy are reasonably material to you, we will (where reasonably practicable) notify you. By continuing to use our services after any amendment to this Privacy Policy, you are agreeing to this Privacy Policy as revised, so please do check back periodically.
Please note that if you do not agree to make your Personal Information available to us as set out in this Privacy Policy, then QQ may not be the right service for you and we may not be able to make it available to you. Where there is any inconsistency between the English and any other language versions of this Privacy Policy, the English version will prevail to the extent of such inconsistency.
If you have questions about or otherwise wish to contact us about this Privacy Policy, please contact us at qqimail@tencent.com.
TYPES OF INFORMATION
"Personal Information" is information which personally and specifically identifies you, such as your name, telephone number, email address, credit card details, profile biography and profile picture, as well as certain Location Data, Log Data and Public Information.
“Location Data” is information that we collect regarding your location, whether based on the location of your device when you use QQ or based on account information indicating where you are permanently located.
"Log Data" is technical information that is automatically collected by us during your use of QQ, such as your IP address, your application’s and device’s version and identification number, profiles visited and search terms used, your mobile carrier and Location Data. This may also include information regarding how you interact with any hyperlinks across our services, including through any profiles you visit, any email notifications that we send to you and via any of our buttons or widgets on third party websites.
“Public Information” is information that is shared publicly on QQ (which could include your Personal Information). This includes postings that you make on QQ (including any metadata associated with such postings), any messages that you send to other users publicly, any lists that you create, your profile, the list of people that you follow, any postings from others that you re-post and any tags that others create referring to you.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information for any of the following purposes:
to provide QQ to you;
for customer service, security, archival or backup purposes in connection with the provision of QQ;
to better understand how you access and use QQ, on an aggregated and individualized basis, for the purposes of improving QQ and to respond to customer desires and preferences, including language and location customization, personalized help and instructions, or other responses to your and other customers’ usage of QQ;
to assess the effectiveness of and improve advertising and other marketing and promotional activities on or in connection with the QQ platform;
for the purposes of software verification or administering software upgrades; and
to allow you to participate in surveys about our products and services.
In addition, we may use your Personal Information for the purpose of sending you messages (whether by email, SMS or other means) offering or advertising:
our goods and services and the goods and services of our affiliate and subsidiary companies and joint venture partners, including instant messaging services, online media services, interactive entertainment services, social networking services, payment services, internet search services, location and mapping services, on-line advertising services and other social media, entertainment, e-commerce, information and communications software and services (“Internet Services”); and
third party providers of Internet Services and goods and services relating to dining, food and beverages, sports, music, film, television and other entertainment, clothing and accessories, jewellery, cosmetics, personal health and hygiene, electronics, home furnishings, and housewares, automobiles, transport and travel, banking, insurance and financial services, loyalty and reward programs and other goods and services that we think may be relevant to you.
We will honor your request to not use your Personal Information for all or any of the marketing purposes noted above. If you do not wish to receive offers or advertising from us or only wish to receive certain offers or advertising, please notify our Privacy Officer at qqimail@tencent.com.
SHARING OF YOUR PERSONAL INFORMATION
We may share your Personal Information with our affiliate and subsidiary companies, joint venture partners and third party service providers, contractors and agents, in each case, solely for the purpose of providing QQ to you and for assisting us in carrying out the other purposes noted above. Such third parties may be located, and use your Personal Information, outside of Hong Kong. We will not transfer your personal data to any other third parties except with your express prior consent.
As we continue to develop our business, we may be acquired by a third party or re-organize our group structure. In these circumstances it may be the case that your Personal Information is transferred to a third party who will continue to operate QQ or a similar social media service under either this Privacy Policy or a different privacy policy which will be notified to you. Such a third party may be located, and use your Personal Information, outside of Hong Kong.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that your Personal Information which we hold is accurate, complete and up to date.
You have the right to request to receive a copy of and make any corrections to your Personal Information which we hold. Please direct any such access request to our Privacy Officer at qqimail@tencent.com. Please note that we may charge you a small fee for processing your request.
LEGAL REQUIREMENTS
You agree that we (or our affiliate/subsidiary companies) may be required to disclose your Personal Information in order to comply with applicable law or regulation, or in order to comply with a court order, subpoena or other legal process, or to comply with a request by a government authority, law enforcement agency or similar body (whether situated in Hong Kong or elsewhere). You also agree that we (or our affiliate/subsidiary companies) may need to disclose your Personal Information in order to enforce the Terms of Service, protect our rights, property or safety, or the rights, property or safety of our affiliate companies, employees or other users of QQ.
SECURITY OF YOUR PERSONAL INFORMATION
We are committed to protecting the security of your Personal Information and we use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorized access or disclosure.
Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access QQ may be subject to security breaches and failures which are due to circumstances beyond our reasonable control.
If you have any questions about the security of your Personal Information, please contact us at qqimail@tencent.com.
RETENTION OF YOUR PERSONAL INFORMATION
We will only retain your Personal Information for so long as is necessary to fulfill the purposes as set out under “How We Use Your Personal Information” section above.
Please note that we may need to retain your Personal Information as required or permitted by applicable law or regulation, for the purpose of complying with applicable law or regulation or otherwise protecting our rights, property or safety, or the rights, property or safety of our affiliate companies, employees or other users of QQ.